Refund policy

Thank you for shopping with Hanalure. Customer satisfaction is our priority, and we strive to provide a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered. You have 30 calendar days to request a return or refund.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase or order confirmation must be provided.
The item must not be damaged due to misuse, neglect, or improper handling.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Products showing signs of use or wear

Return Process

To initiate a return, please contact our support team at:

Email: support@hanalure.space

Please include:

Order number
Full name
Reason for return
Photos if the item arrived damaged or defective

Our team will review your request and provide return instructions.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may apply before funds appear in your account.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs to assist with the evaluation process.

If approved, we will offer: